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Privacy
Policy

Privacy Policy 

Updated July 2025

This Privacy Policy outlines how The Good Telecom Company Ltd (“Goodraze”, “we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our services, website, or contact us directly. We are committed to protecting your privacy and processing your data transparently, lawfully, and securely.

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Goodraze is a trading name of The Good Telecom Company Ltd, a company registered in England and Wales (Company No. 13567636) with its registered office at Saxon House, John Roberts Business Park, Pean Hill, Whitstable, Kent, CT5 3BJ, United Kingdom.

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1. What Information We Collect

We collect the following types of personal data:

1.1 Information You Provide to Us

  • Full name

  • Contact details (email, phone number, address)

  • Payment details (processed securely via third-party providers)

  • Charity preference

  • Communications and support requests

 

1.2 Information We Collect Automatically

  • SIM activation and usage data (calls, texts, data volumes, and location)

  • Device type and network information

  • IP address and browser type when you use our website

 

1.3 Information from Third Parties
We may receive information from payment providers, analytics tools, and network partners to support service delivery, security, and billing.

 

2. How We Use Your Information

We process your personal data for the following purposes:

  • To provide mobile connectivity services (calls, texts, data)

  • To manage your account, billing, and SIM usage

  • To process charitable contributions linked to your account

  • To communicate with you regarding your service

  • To respond to support requests and technical issues

  • To improve our services, website, and customer experience

  • To comply with legal and regulatory obligations

We only collect and retain data that is necessary for these purposes and retain it for no longer than required.

 

3. Legal Bases for Processing

We rely on one or more of the following lawful bases under the UK GDPR:

  • Contractual necessity: To fulfil our service obligations to you

  • Legal obligation: To meet regulatory and legal requirements

  • Legitimate interest: To improve services, prevent fraud, and communicate effectively

  • Consent: For marketing communications (only where opt-in consent is given)

 

4. Marketing Communications

We may contact you with service-related information or promotions only if you have opted in. You may withdraw your consent or update preferences at any time by following the unsubscribe link in any marketing email or contacting us at [insert email address].

 

5. How We Share Your Information

We may share your personal data with:

  • Our payment processors (for billing)

  • Network partners (for SIM service provision)

  • Selected charities (to confirm eligibility and usage, not for marketing)

  • Regulators or legal authorities where legally required

  • IT service providers and data processors under contract

We never sell your personal data to third parties.

 

6. International Transfers

We primarily store and process your data within the UK. If we transfer personal data outside the UK, we ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your rights.

 

7. Data Retention

We retain your data for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and applicable law.

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8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of data no longer required

  • Object to or restrict certain types of processing

  • Port your data to another provider

  • Withdraw consent (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

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9. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, and secure third-party platforms. While no system is completely secure, we actively monitor for threats and minimise risk.

 

10. Cookies and Tracking

We use cookies and similar technologies on our website for analytics, performance, and functionality. For more detail, please refer to our [Cookie Policy].

 

11. Third-Party Links

Our website may contain links to third-party sites, such as partner charities. We are not responsible for the privacy practices of these sites. Please review their privacy policies before submitting personal data.

 

12. Changes to This Policy

We may update this policy to reflect changes in legal requirements or service delivery. Updated versions will be posted on our website with the date of revision. We encourage you to review this policy periodically.

 

13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we process your data, please contact:

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Email: [insert contact email]
Post: The Good Telecom Company Ltd
Saxon House, John Roberts Business Park
Pean Hill, Whitstable
Kent, CT5 3BJ
United Kingdom

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